If you are not satisfied with the service you have received from Gough Finance Limited please contact us in the first instance.  We have an internal complaints process.  We endeavour to resolve all disputes quickly and fairly, and at your first point of contact.  If we are unable to do so, we will set out for you the steps we will take to find a solution and the timeframe in which you can expect the matter to be resolved.

You may contact us to make a complaint by telephone, by email, in person or in writing:

Telephone: 

0800 93 4 435

Email:

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Post:

Gough Finance Limited
24 Amyes Rd
PO Box 16-168
Christchurch 8441

We are also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL).

If we cannot agree on how to resolve your issue, you can refer the matter to FSCL:

Telephone: 

0800 34 72 57

Email:

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Post:

Complaint Investigation Officer
Financial Services Complaints Limited
Level 4
101 Lambton Quay
Wellington   6145

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz.  There is no cost to you to use the services of FSCL.